Information We Collect

We only collect information that is necessary to manage bookings, improve service quality, and ensure smooth operations.

Name and contact details for confirmation, reminders, and communication
Service location for mobile massage scheduling and therapist routing
Booking and treatment history for service consistency
Payment information processed safely, without storing full card numbers
Feedback and reviews for service improvement

How We Use Your Information

Your data is used only for service-related purposes and is not sold or freely distributed.

Managing bookings and scheduling
Customer reminders and follow-ups
Account access and safety verification
Promotions and service updates with permission
Improving systems and customer experience

How We Protect Your Data

Privacy is treated as a responsibility, not just a formality. We protect information through controlled access and secure operational practices.

Encrypted database and secure server environment
Access restricted to trained staff only
Therapists can access only information relevant to their assigned clients
Regular system audits and monitoring

Trusted Third-Party Services

Some operations rely on trusted technology partners to deliver payment, communication, and booking services smoothly.

Payment gateways such as Billplz, SenangPay, and similar providers
Communication platforms such as WhatsApp
CRM or booking management systems
Partners are expected to follow data protection obligations

In the Event of a Data Breach

If a data-related incident occurs, we are prepared to act quickly and responsibly.

System access is locked and reviewed immediately
Internal investigation starts without delay
Affected customers are informed with follow-up action where necessary
Preventive measures are strengthened to reduce repeat risk

Your Rights as a Customer

The page states that customers have full rights over their personal information, including rights related to access, correction, marketing preferences, and deletion requests. :contentReference[oaicite:1]{index=1}

Request access to the data we store
Request updates or corrections to inaccurate information
Stop receiving promotional messages at any time
Request deletion of data where there is no legal barrier

Your Privacy, Our Responsibility

Customer Data Privacy Policy Malaysia