🧼 Health & Safety Policy

Our Massage Health and Safety Policy Malaysia reflects our full commitment to protect both clients and therapists — whether in-centre or during mobile services.

At Saowanee Authentic Thai Massage, we are fully committed to providing a clean, safe, and professional massage environment — whether at our premises or in your own home. This policy outlines the health and safety measures we take to ensure the wellbeing of both our clients and our therapists.

1. Cleanliness & Sanitation

We uphold strict hygiene standards before, during, and after every session.

👉 Treatment beds, linens, tools, and therapist hands are cleaned thoroughly before each appointment.
👉 Fresh towels and body wraps are used for every client — without exception.
👉 Oils, balms, and equipment are handled hygienically and disinfected regularly.
👉 All used items are immediately laundered or sanitised after each session.

Cleanliness is a sign of respect — for both the body and the healing process.

2. Therapist Hygiene & Fitness to Work

All therapists must maintain excellent personal hygiene and only work when they are fit and well.

👉 Therapists must arrive clean, in full uniform, with trimmed nails and fresh grooming.
👉 If a therapist has symptoms such as fever, cough, cold, or skin infection, they must report to management and are not allowed to work until fully recovered.
👉 Temperature checks may be conducted randomly if required.

Only clean hands and a sincere heart should touch a client’s body.

3. Client Health Screening

We assess the health condition of each client to ensure safety during therapy.

👉 Clients showing symptoms of contagious illness (e.g., fever, severe cough, open wounds) may be asked to reschedule.
👉 We encourage clients to disclose any medical history such as pregnancy, slipped disc, high blood pressure, or recent injuries.
👉 In certain cases, we will adjust the massage techniques accordingly for safety.

Health and safety come before profit.

4. Use of Protective Items (As Needed)

We are prepared to use protective items based on current needs or client requests.

👉 Face masks, gloves, or hand sanitiser will be used in specific cases — such as post-pandemic SOPs or upon client request.
👉 Therapists are trained to follow safety protocols without compromising the comfort of the client.

We respect all levels of comfort and will adapt accordingly.

5. Safe & Calm Treatment Environment

We strive to create a peaceful and healing atmosphere — whether you visit us or we come to you.

🏢 If treatment is at our premises:

👉 The massage room is clean, well-ventilated, and kept at a comfortable temperature.
👉 Background music is soft, relaxing, and free from distracting or inappropriate content.
👉 We avoid the use of strong scents — only hypoallergenic and calming essential oils are used.
👉 Lighting is gentle yet adequate to ensure both safety and serenity during the session.

🏠 If treatment is at the client’s home (mobile massage):

👉 Therapists will help set up a treatment area that is quiet, clean, and free from distractions.
👉 We kindly request clients to prepare a small space such as a bedroom, living room corner, or private area with moderate lighting.
👉 Our therapists bring all essentials including a portable massage bed, clean towels, body covers, and massage oil.
👉 Music will only be played upon request — we carry neutral, instrumental options for a therapeutic experience.

Whether at home or at our centre, we aim to give you a safe and peaceful healing space.

As part of our official massage health and safety policy in Malaysia, we have emergency response training in place to handle client discomfort or medical issues.

6. Emergency Protocols

Our therapists are trained to respond to minor health incidents quickly and calmly.

👉 If a client experiences cramps, dizziness, or fainting, the session will be stopped immediately.
👉 First aid will be administered if needed, and emergency contacts or medical personnel will be notified.
👉 All staff follow a clear emergency response procedure.

We hope it never happens — but we are always prepared.

7. Staff Wellness & Rest

We take care of our therapists so they can take care of you.

👉 Regular rest breaks, rotation schedules, and wellness days are encouraged.
👉 Medical leave is respected and supported without pressure.
👉 We maintain open communication with staff to support their physical and emotional wellbeing.

A healthy therapist gives better healing.

✅ Our Commitment to Safety

Health and safety are non-negotiable.
From hygiene and equipment to trained response and personal care — we take every step seriously so that you can relax, heal, and trust every moment of your therapy with us.