🚫 Harassment & Misconduct Policy

This Massage Harassment Policy Malaysia is created to ensure a safe, respectful, and protected space for both clients and therapists — especially in mobile or in-home sessions.

We maintain a zero-tolerance policy towards any form of harassment, abuse, or misconduct — whether from clients, staff, or external parties. This policy exists to protect all individuals involved in our services, especially mobile therapists, from inappropriate, threatening, or unethical behaviour.

1. Definition of Harassment

Harassment refers to any unwelcome words, actions, or gestures that make a person feel uncomfortable, violated, unsafe, or disrespected.

👉 This includes:

• Excessively personal or intrusive questions

• Sexual gestures or suggestive body language

• Unwanted touching or lingering contact

• Sexual propositions, inappropriate jokes, or vulgar language

• Verbal or digital threats via message or social media

2. Therapist Protection (Especially for Mobile Services)

All therapists — especially women performing home or mobile massage — are fully protected under this policy.

👉 If a client behaves inappropriately or shows suspicious behaviour:

• The therapist has the right to stop the session immediately and leave the location safely.

• The incident must be reported to management within 24 hours.

• If confirmed, the client will be blacklisted permanently from all future services.

3. Staff Responsibility

All staff members are also bound to maintain professionalism and respectful boundaries.

👉 The following are strictly prohibited:

• Taking advantage of any client emotionally or physically

• Sharing personal contact information without company approval

• Offering private massage services outside of the system without permission

👉 Any staff found guilty of violating this policy will face disciplinary action, which may include a formal warning, suspension, or termination.

4. Complaint Mechanism

We provide a safe, confidential, and structured channel for reporting incidents of harassment or misconduct.

👉 Reports can be made through:

• Official WhatsApp

• Internal reporting forms

• Directly to a female supervisor or management contact

👉 All reports will be investigated discreetly and fairly, and the identity of the reporter will be kept confidential.

5. Penalties & Enforcement

Confirmed cases of harassment may result in serious consequences.

👉 These may include:

• Immediate termination of the client relationship (no refund)

• Entry into an internal blacklist database

• Filing a police report in criminal cases (e.g., assault, sexual threats)

• Optional counselling support for affected staff, if necessary

6. Prevention & Awareness

We are proactive in educating both staff and clients on professional boundaries and safety.

👉 Awareness notices or verbal reminders may be shared at the first session or in booking confirmation.
👉 Clients are reminded that massage is a clinical and therapeutic service, not a personal or social interaction, and not to be confused with inappropriate services.

We take harassment in massage services seriously — this is not only an internal policy, but part of our responsibility to uphold ethical and lawful massage practices in Malaysia.

✅ Our Stand

We stand with our therapists.
No one should feel ashamed, unsafe, or unsupported in the face of harassment.
We will protect the dignity of every therapist just as we protect the integrity of our name.