This policy exists to protect all individuals involved in our services from inappropriate, threatening, abusive, or unethical behaviour. It applies to clients, staff, and external parties, with special protection for mobile therapists working at customer locations.
Harassment includes any unwelcome words, actions, or gestures that make a person feel uncomfortable, violated, unsafe, or disrespected. The current page specifically lists intrusive personal questions, sexual gestures, suggestive body language, unwanted touching, sexual propositions, vulgar language, and verbal or digital threats.
The page states that all therapists, especially women performing home or mobile massage, are fully protected under this policy. If a client behaves inappropriately or shows suspicious behaviour, the therapist has the right to stop the session immediately, leave safely, report the incident within 24 hours, and confirmed offenders may be permanently blacklisted.
Staff are also bound by professional boundaries. The page says it is strictly prohibited for staff to take advantage of clients emotionally or physically, share personal contact information without approval, or offer private massage services outside the company system without permission. Violations may lead to warning, suspension, or termination.
Reports can be made through official WhatsApp, internal reporting forms, or directly to a female supervisor or management contact. The page states that all reports will be investigated discreetly and fairly, and the reporter’s identity will be kept confidential.
Confirmed cases may result in immediate termination of the client relationship with no refund, entry into an internal blacklist database, police reporting for criminal cases such as assault or sexual threats, and optional counselling support for affected staff where necessary.
The page says the business proactively educates both staff and clients on boundaries and safety. Awareness notices or verbal reminders may be shared during booking or at the first session, and clients are reminded that massage is a clinical and therapeutic service — not a personal or social interaction.
Our Stand
The current page closes with a direct statement that no one should feel ashamed, unsafe, or unsupported in the face of harassment, and that the business will protect the dignity of every therapist just as it protects the integrity of its name.
Important Notice
This is a practical summary of the policy’s therapist-protection and zero-tolerance rules. It reflects how the stated protections and enforcement would operate in real sessions.
Safe. Firm. Professional.
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