At Saowanee BodyWorks, complaint handling is part of professional service. A clear process helps protect both clients and staff, while making sure every issue is reviewed with fairness, respect, and proper documentation.
Clients may submit complaints by email, WhatsApp, or feedback form. To help speed up review, the current page asks for the session date and time, therapist name if known, a clear explanation of the incident, and any supporting images or documents if relevant.
Once a complaint is received, the current page says Saowanee will acknowledge it within 24–48 hours, conduct an internal review within 5 working days, and may contact the client for additional details if needed.
The stated target is to resolve the issue within 7–10 working days, unless otherwise communicated.
Depending on the case, resolution may take different forms. The page lists options such as:
Refunds are not guaranteed and are reviewed based on session records and prior agreement.
Honest feedback is welcomed, but the current page also makes it clear that false, abusive, or exploitative complaints made to seek unfair compensation may be rejected.
The page says the team promises to handle every complaint confidentially and fairly, to listen with empathy, and to improve continuously based on customer feedback.
Healing starts from trust — and trust comes from transparency.
Clients who need assistance, clarification, or follow-up may contact the business directly using the official support channels listed on the page.
Fair Resolution Standard
A clear process helps reduce confusion, supports honest clients, and also protects staff from unfair claims. That is what makes complaint handling part of professional service — not just damage control.
Official Complaint Channel
Contact the Saowanee support team through the official channels below so your concern can be recorded and reviewed properly.
hello@saowanee.my
