👩‍⚕️ Staff Conduct & Scheduling Policy

We believe that the quality of massage service begins with discipline, professionalism, and staff well-being. This policy outlines the standards for therapist behaviour, dress code, time discipline, and scheduling responsibilities.

1. Attendance & Time Discipline

All staff must adhere to their assigned schedule and respect time commitments.

👉 Therapists are expected to arrive at least 15–30 minutes early before any appointment, whether at the premises or client’s location.
👉 Any lateness, absence, or schedule changes must be communicated in advance to management.
👉 Repeated lateness without valid reasons (more than twice) may result in administrative warnings or disciplinary action.

2. Professional Conduct & Boundaries

All staff are expected to behave with professionalism, courtesy, and respect at all times.

👉 Over-friendly or excessive small talk with clients is not allowed.
👉 Therapists must never ask personal questions about a client’s relationship, finances, or physical appearance.
👉 Touching is strictly limited to the treatment area. If a client makes inappropriate requests, the therapist must end the session immediately and report it to management.

3. Dress Code & Personal Hygiene

Therapists must always wear proper attire and present themselves professionally.

👉 Company uniform must be worn at all times and kept clean.
👉 Long hair must be tied neatly, nails trimmed, and body odour avoided.
👉 Excessive accessories or makeup are discouraged to maintain a clean and respectful appearance.

A clean and professional appearance reflects the integrity of our service.

4. Work Schedule & Rest

Schedules are managed on a rotation basis to ensure both service consistency and staff well-being.

👉 Staff will receive a weekly or monthly work schedule that must be followed.
👉 Breaks will be provided after long or physically demanding sessions.
👉 Staff are entitled to at least one rest day per week, depending on business needs.

5. Internal Communication & Transparency

We encourage open communication between staff and management.

👉 Health concerns, difficult clients, or mental stress should be discussed privately and respectfully with the management team.
👉 Any internal misunderstandings or conflicts between staff will be addressed fairly and professionally.

6. Responsibility & Confidentiality

Each staff member represents the company and must act with integrity and trustworthiness.

👉 Personal bookings from company clients are not allowed unless approved by management.
👉 Client data, location details, or session images must never be shared outside the team.
👉 Therapists must not promote personal businesses or services without prior permission.

✅ Our Commitment

We believe that disciplined, respectful, and valued staff deliver better service and earn greater trust. This policy is not designed to punish, but to build a strong, united, and professional team that our clients feel safe with.