Privacy Policy
Effective Date: [Insert current date]
At Saowanee Authentic Thai Massage, we are committed to delivering not only quality massage services but also a professional and ethical experience. This Policy Handbook outlines our key standards — including how we manage appointments, protect your data, support our staff, and ensure fairness in every aspect of our business.
These policies exist to create a safe, respectful, and transparent environment for both clients and team members. By understanding them, we can build trust and maintain the integrity of our service — every step of the way.
- Halal Massage Industry Policy
We are committed to offering massage services that align with Islamic values, uphold modesty and privacy, and ensure professional and ethical conduct in all aspects of operation.
- Same-Gender Therapist Matching
- Modesty and Privacy
- Prohibited Services
- Halal-Certified Products
- Therapist Dress Code and Ethics
- Respect for Islamic Practices
- Client Rights and Choices
- Time Slot Policy
We manage all appointments using a time slot system to ensure fair, organized, and professional service delivery. This policy outlines how time slots are managed and your rights and responsibilities as a customer.
- Slot Allocation & Availability
- Booking Confirmation
- Changes & Cancellations
- Missed Slots & Late Arrivals
- Time Slot Data Protection
- Priority Access & Repeat Bookings
- Customer Data & Privacy Policy
We are committed to protecting your personal data. This policy outlines what information we collect, how it is used, how it is protected, and your rights as our customer.
- Information We Collect
- How We Use Your Information
- How We Protect Your Data
- Third-Party Services & Integrations
- In the Event of a Breach
- Your Rights & Choices
- Health & Safety Policy
We are fully committed to providing a clean, safe, and professional massage environment
- Cleanliness & Sanitation
- Therapist Hygiene & Fitness to Work
- Client Health Screening
- Use of Protective Items (As Needed)
- Safe & Calm Treatment Environment
- Emergency Protocols
- Staff Wellness & Rest
- Payment & Refund Policy
We are committed to ensuring that all payment, booking, and refund processes are clear, fair, and transparent.
- Accepted Payment Methods
- Deposit & Advance Booking
- Cancellation & Rescheduling Policy
- Refund Policy
- Additional Charges (If Applicable)
- Promotions & Discounts
- Staff Conduct & Scheduling Policy
We believe that the quality of massage service begins with discipline, professionalism, and staff well-being.
- Attendance & Time Discipline
- Professional Conduct & Boundaries
- Dress Code & Personal Hygiene
- Work Schedule & Rest
- Internal Communication & Transparency
- Responsibility & Confidentiality
- Complaint & Resolution Policy
We welcome all feedback — whether positive or critical — as it helps us improve our service quality.
- Official Complaint Channels
- Response Time & Follow-Up
- Client Rights
- Staff Responsibilities
- Resolution & Compensation (If Applicable)
- Unfounded or Abusive Complaints
- Harassment & Misconduct Policy
We maintain a zero-tolerance policy towards any form of harassment, abuse, or misconduct — whether from clients, staff, or external parties.
- Definition of Harassment
- Therapist Protection (Especially for Mobile Services)
- Staff Responsibility
- Complaint Mechanism
- Penalties & Enforcement
- Prevention & Awareness
- +60179520032
- www.saowanee.my
- No 2 Lot Kedai Tingkat Bawah Flat Jalan Bayam 15200 Kota Bharu Kota Bharu Kelantan.
hello@saowanee.my